GAOLLY Shipping Policy
Free Standard Shipping
We offer Free Standard Shipping on all US orders. Free shipping also applies when you use eligible discount codes.
Order Processing & Delivery
We ship directly from our US warehouses. After payment is successfully confirmed, orders are processed and dispatched within 2-3 business days.
(Note: Our carriers do not pick up packages on Saturdays, Sundays, or national holidays. Orders placed on weekends or holidays will begin processing on the next business day.)Once dispatched, standard delivery within the United States usually takes 3-7 business days.
Potential Delays
While most orders arrive on time, unforeseen circumstances such as extreme weather, high holiday volumes, or carrier network disruptions may occasionally cause delays. In rare cases, delivery may take up to 14 days. These are estimates, not guaranteed arrival dates
Tracking & Support
Check your shipping address and contact details before placing your order. If your tracking information has not updated for more than 7 days, please contact us directly. Our team will review and respond to your request within 1-3 business days.
Contact Us
Email Support (Recommended)
For order inquiries, warranty claims, or general questions, please email us at:
(We aim to respond to all emails within 1-3 business days.)
WhatsApp Support
Need a faster response? Chat with our support team directly on WhatsApp:
+86 133 0573 5230
(Click the link below to start chatting. Available Monday-Friday, 9:00 AM - 6:00 PM EST.)